Important information for your holiday near Merano

Important information for before you arrive

  • The prices are valid per person with half board and weekly program of well-being, the local tax of € 3.10 per person per day (from 14 years) is charged extra
  • The rooms are ready for occupancy on the day of arrival until 14.00 pm at the latest.
  • On the day of departure we kindly ask you to vacate the room by 10.00 am.
  • Dogs are very welcome here! They are charged € 22.00 per day without food (we ask for your understanding that dogs are not allowed in the dining room or on the sunbathing lawn).
  • 0-3 years 100%
  • 4-6 years 75%
  • 7-15 years 50%
  • 16-99 years 35%

The following payment methods are accepted:

  • Cash up to €5.000,00
  • Bancomat card
  • Debit card
  • credit card (no American Express)
  • non-transferable check
  • bank transfer

You will find our current cancellation conditions below.

Cancellation conditions during the summer season:

  • Cancellations will only be accepted in written form.
  • If the cancellation is communicated up to 30 days prior to arrival, no further cancellation fees will be charged.
  • 1 month to 1 week prior to arrival: 80% of the booked stay will be charged
  • 1 week (7 nights) prior to arrival: 90% of the booked stay will be charged
  • In case of non-arrival, early departure or late arrival, the entire booked stay will be charged.

Cancellation conditions during the winter season:

  • Cancellations will only be accepted in written form.
  • If the cancellation is communicated up to 60 days prior to arrival, no further cancellation fees will be charged.
  • 2 months to 1 month prior to arrival: 40% of the booked stay will be charged

  • 1 month to 1 week prior to arrival: 80% of the booked stay will be charged
  • 1 week (7 nights) prior to arrival: 90% of the booked stay will be charged
  • In case of non-arrival, early departure or late arrival, the entire booked stay will be charged.

Notification in accordance with Part III, Title 111, Section 1, of the Consumer Protection Code (GvD 206/2005).

Travel Cancellation Insurance: To avoid incurring expenses in case of late arrival or justified no-show, we recommend taking out travel cancellation insurance here.

SAFETY ON THE SKI SLOPE

With some precautions and safety measures your winter holiday is guaranteed!

Here you will find all the information you need for your skiing holiday in South Tyrol.